Last updated: June 2023
At Thomax.com, dotwms.com and dottms.com, we are committed to protecting your privacy as a customer and an online visitor to our website. We use the information we collect about you to maximize the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the privacy laws of the countries in which we operate.
In the event that privacy laws of a country in which we operate provide you with an additional right in relation to the handling of personal data (above that set out in our policy below), then we shall comply with that new regulatory requirement.
INFORMATION WE COLLECT FROM YOU
In the course of your visits to our website or use of our products and services, we may obtain the following information about you: name, company name, email address, telephone number, credit card details, billing address, geographic location, IP address, survey responses, support queries, blog comments and social media handles (together ‘Personal Data’).
Our services are not directed to persons under 18 and we do not knowingly collect Personal Data from anyone under 18. If we become aware that a child under 18 has provided us with Personal Data, we will delete that information as quickly as possible. If you are the parent or guardian of a child and you believe they have provided us with Personal Data without your consent, then please contact us.
You can review, correct, update or delete your Personal Data by either logging into your account and making the changes yourself or by contacting us directly to do so via the Subject Access Request (SAR) Form.
HOW WE USE YOUR INFORMATION
Personally Identifiable Information: We use the information we collect to deliver our services to you, including: communicating with you, providing technical support, notifying you of updates and offers, sharing useful content, measuring customer satisfaction, diagnosing problems and providing you with a personalised website experience.
Marketing communications are only sent to you if you have requested or subscribed to them. You can opt out of our marketing communications at any time by unsubscribing or emailing us and your request will be actioned immediately.
Non-Personally Identifiable Information: We also use the information we collect in aggregated and anonymized forms to improve our services, including: administering our website, producing reports and analytics, advertising our products and services, identifying user demands and assisting in meeting customer needs generally.
Any information you choose to make publicly available, such as blog comments and testimonials on our website, will be available for others to see. If you subsequently remove this information, copies may remain viewable in cached and archived pages on other websites or if others have copied or saved the information.
STORAGE AND SECURITY OF YOUR INFORMATION
We will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control. All information we receive from you is stored and protected on our secure servers from unauthorized use or access. Credit card information is encrypted before transmission and is not stored by us on our servers.
To enable us to deliver our services, we may transfer information that we collect about you, including Personal Data, across borders for storage and processing in countries other than Australia. If your Personal Data is transferred and processed outside Australia, it will only be transferred to countries that have adequate privacy protections.
We retain your personal information for as long as needed to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
In the event there is a breach of our security and your Personal Data is compromised, we will promptly notify you in compliance with the applicable law.
COOKIES AND PIXELS
WHAT TYPE OF COOKIES ARE USED ON THOMAX.COM DOTTMS.COM, OR DOTWMS.COM SITES?
Strictly necessary cookies
Cookies which are essential for the management of your connection status.
These cookies enable an internet site to remember your previous actions in order to provide you with advanced functionalities.
Analytical cookies enable us to collect data about your use of a site in order to improve its performance and design.
HOW CAN I DISABLE OR DELETE COOKIES?
Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. Every Internet browser provides ways to limit and delete cookies. This may, however, prevent you from taking full advantage of our website.
SHARING YOUR INFORMATION WITH THIRD PARTIES
We do not and will not sell or deal in Personal Data or any customer information.
DISCLOSURE OF YOUR INFORMATION
We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your Personal Data to protect the rights, property or safety of Thomax.com, dotwms.com, our customers or third parties.
If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Data, could be transferred to a purchaser under a confidentiality agreement. We would only disclose your Personal Data in good faith and where required by any of the above circumstances.
TRANSFER OF PERSONAL DATA OVERSEAS
At Thomax, a global company, the teams handling the Personal Data processing may have global or multi-country roles. They can then be located anywhere in the world where Thomax operates, in countries which do not have equivalent standards for the protection of personal information as the country where you are located. We may for example transfer data to service providers located outside of the EU, such as to our head office in Australia. In the event that these data transfers cannot claim an adequacy decision by the European Commission, Thomax.com, dotwms.com and dottms.com will ensure that they comply with applicable equivalent privacy requirements, through binding corporate rules or binding contractual arrangements.
LINKS TO OTHER WEBSITES
23 Ryde Rd, Pymble NSW 2073, Australia
22 Chancery Lane
We will endeavour to respond within 48 hours or within a reasonable time if the inquiry is not urgent.
Important information for California residents
Thomax.com, dotwms.com and dottms.com in the USA is providing this supplemental privacy notice to give California residents additional information required by the California Consumer Privacy Act (the “CCPA”) in the event that the CCPA applies to Thomax.com and/or dotwms.com.
At Thomax.com, dotwms.com and dottms.com, we are committed to protecting the privacy and security of all the personal information that is entrusted to us. We are also committed to complying with the privacy laws in all the countries where we operate.
Thomax.com, dotwms.com and dottms.com are primarily focused on serving business and professional customers. We do collect a limited amount of personal data from individuals who provide it to us via our online forms or by otherwise interacting with our websites or apps. This supplemental privacy notice explains how we comply with the CCPA for this information.
The CCPA provides California residents with specific privacy rights, including the right to receive a privacy notice, the right to know what information we have collected about you during the past 12 months, and the right to know what categories of personal information we have shared with third parties. CCPA gives California residents the right to opt-out of having their personal information sold. CCPA also gives California residents the right to request deletion of their personal information.
For information that Thomax.com and/or dotwms.com collects subject to the CCPA, this notice describes the categories of information that we collect from California residents generally, the purposes for which we use the information, and the categories of third parties to whom we disclose the information for business purposes. We may collect and share other categories of information with your consent.
Thomax.com, dotwms.com and dottms.com do not sell personal information. As described below, we may share personal information with our affiliates and service providers for the purpose of providing services to you or as required by law or a government authority. We may also disclose personal information to third parties for business purposes as permitted by CCPA, such as to our auditors, for compliance or security, or in connection with mergers and acquisitions.
We may also share personal information with third parties based on your consent for example in your dealings with us or if you accept our use of third-party advertising cookies, as described in our cookie notice.
How to Exercise Your Rights
If you are a California resident, you may exercise your rights or authorise another person to act on your behalf by:
Thomax Technology U.S., Inc
850 New Burton Road
Dover Kent Country
Category of Personal Data
Contact Information: Name; Username; Mailing address; Email address; Telephone number; Mobile number
Transaction and Interaction Information: Account information and related records; Records related to use of our websites and apps; Authentication data (passwords, account security questions); Customer service records; Visitor logs
Online & Technical Information: IP Address; Device identifiers and characteristics; Advertising ID; Web Server Logs; First Party Cookies; Third Party Cookies; Web beacons, clear gifs, pixel tags; Server log records; Activity log records
Purpose for Collecting and Sharing the Personal Data
We use this type of information to identify you and communicate with you, including: To send transactional messages (such as confirmations); To send marketing communications, surveys, and invitation; To personalize our communications and provide customer service, for everyday business purposes.
We use this type of information: To fulfill our business relationship with you, including customer service; For recordkeeping and compliance, including dispute resolution; For internal business purposes, such as finance, quality control, training, reporting and analytics; For risk management, fraud prevention and similar purposes; for our everyday business purposes
We use this type of information: for system administration, technology management, including optimizing our websites and applications; for information security and cybersecurity purposes, including detecting threats; For recordkeeping, including logs and records that are maintained as part of transaction Information
Categories of Third Parties to whom this type of Personal Data is Disclosed for a business purpose
We may disclose this type of information to our affiliates and to service providers, to deliver services and to deal with you; third parties who deliver our communications, such as the postal service and couriers; other third parties as required by law
We may disclose this type of information to our affiliates and service providers; to third parties as needed to complete the transaction, including delivery companies, agents and manufacturers; our lawyers, auditors and consultants; other third parties as required by law
We may disclose this type of information to our affiliates and service providers including to companies such as Google that use the data collected by cookies and similar means to help us with our online advertising programs; to assist with our information technology and security programs, including companies such as network security services who retain information on malware threats detected; to third parties who assist with fraud prevention, detection and mitigation; third party network advertising partners; our lawyers, auditors and consultants; Other third parties as required by law. We also disclose this information with your consent, if you explicitly allow us to place third party advertising cookies.