The Thomax team will be at our annual company conference from 18th to 22nd May 2026. We use this time to align on product direction, service improvements, and to bring our global team together – all with the goal of serving you better in the year ahead.

During this period, availability across support and professional services will be reduced as outlined below.

Support

Critical incidents where your business operations are halted, and major incidents causing significant operational disruption, will continue to be addressed throughout the conference week.

All other incidents with minimal or no operational impact, along with all service requests, will be deferred to Monday 25th May 2026.

Projects

We ask that you work with your Project Manager ahead of the conference week to schedule any meetings, go-lives, or project activities outside of 18th to 22nd May.

During the conference, project activity will be paused. Project support will be limited to critical operational issues only.

All other delivery items, including configuration changes, testing assistance, data uploads, training, status meetings, and scope of work estimations, will recommence from Monday 25th May 2026.

We appreciate your understanding and look forward to resuming full service on 25th May 2026.

If you have any queries, please don’t hesitate to contact the Service Desk team via email, or by phone on

• Australia: 1300 327 082
• US & Canada: +1 587 997 5974
• New Zealand: +64 9 280 3330
• Singapore: +65 3157 2316
• United Kingdom: +44 203 936 9939
• Others: +61 2 8378 5500