We’d like to thank you for your ongoing support throughout 2026.

As the peak logistics season approaches, we wish to advise that our annual Change Freeze will commence on Monday, 23rd November 2026 and remain in effect until Sunday, 3rd January 2027.

During this period, our team will continue to provide standard support services, but certain activities will be paused to ensure maximum support capacity and system stability throughout your peak operations.

Activities on Hold During the Change Freeze:

• System configuration changes
• Development Enhancements or updates
• Customer onboarding (Go Lives)

To ensure a smooth transition into the Change Freeze period, please note:

• Change Request received by Friday, 16th October 2026 will be considered for release prior to the Change Freeze.
• Request received after this date will be processed starting Monday, 4th January 2027.

If you have any questions about your current projects, please reach out to your Thomax Project Manager directly.

We’ll resume full business operations from Monday, 4th January 2027.

For any further assistance, please contact the Service Desk:

+61 2 8378 5500

[email protected]

Thank you for a great year – we look forward to supporting you through this year’s peak!

Warm regards,

Team Thomax

FAQ

Question: What is the reason behind implementing a Change Freeze?

Answer: The Change Freeze is implemented during peak periods for logistics to priortise essential work only and provide additional support where required.

Question: Why is it important for the product to remain in a stable state?

Answer: Maintaining the product in a stable state is crucial because even minor changes can introduce unintended side effects. These side effects may compromise the system’s functionality or reliability, potentially impacting overall performance and user experience. Stability ensures consistent and dependable operation for all users

Question: What should I do if I have an urgent request during the Change Freeze?

Answer: If you have an urgent request during the Change Freeze, we prioritise such requests and assess them individually using specific protocols. Please reach out to our Service Desk Team if you believe your request is urgent, and they will evaluate it accordingly.