Change freeze notification

We’d like to thank you for your ongoing support throughout 2023.

With the peak logistics season fast approaching, we want to let you know that our annual embargo kicks off Saturday November 18, 2023 and continues till Friday January 26, 2024.

Whilst we will continue to provide you with normal support over the change freeze period, some services will be placed on hold to ensure maximum support capacity during your peak period. Activities that will not be undertaken during this period include:

System configuration changes
Development releases or updates
Customer Onboarding (Go Lives)

If you have any service orders, those received by Friday October 6th, 2023 will be in consideration for release prior to the embargo period. Orders received after that date will only commence processing from Monday January 29th, 2024.

We’ll be back on deck with business as usual from Monday January 29th, 2024.

If you have any queries, please don’t hesitate to contact the Service Desk team on 02 8378 5500 or via email.