The next scheduled Change Freeze is set for the fourth quarter of 2026.

Stay tuned for updated details about this Change Freeze, which will be provided here closer to the time.

If you have any queries, please don’t hesitate to contact the Service Desk team on 0061 2 8378 5500 or via email.

FAQ

Question: What is the reason behind implementing a Change Freeze?

Answer: The Change Freeze is implemented during peak periods for logistics to priortise essential work only and provide additional support where required.

Question: Why is it important for the product to remain in a stable state?

Answer: Maintaining the product in a stable state is crucial because even minor changes can introduce unintended side effects. These side effects may compromise the system’s functionality or reliability, potentially impacting overall performance and user experience. Stability ensures consistent and dependable operation for all users

Question: What should I do if I have an urgent request during the Change Freeze?

Answer: If you have an urgent request during the Change Freeze, we prioritise such requests and assess them individually using specific protocols. Please reach out to our Service Desk Team if you believe your request is urgent, and they will evaluate it accordingly.